Policies

100% Customer Satisfaction Guarantee

Substitutions  Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.  If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value. In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

• Deliveries are available through our website up to the day before the required delivery date. Phoned in orders are welcome but are not guaranteed for same day delivery as we want to ensure quality and longevity of every order we create. Delivery charges may vary by delivery location, shipping time, or calendar day.

• For residential deliveries, if the recipient is not available at the time of delivery, the delivery person will leave a delivery notice for recipient to call to arrange for delivery the next day. During major holidays, deliveries may be made as late as 8 p.m. Please note: We may call the recipient to schedule delivery due to weather or occasion. We do our best to not spoil the surprise.

• For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During holidays, deliveries may be made as late as 5 p.m. Please note: We may call the recipient to schedule delivery and ensure they are at the office.

• For hospital deliveries we will verify if the recipient is still in the hospital and if they are able to have floral gifts delivered to them, we will contact you if there is an issue with confirming information or that the recipient has been discharged.

• Please include apartment, unit, or room number in the delivery address, if applicable.

• Funeral arrangements may require additional lead-time.

• Unpaid timed deliveries are not guaranteed.

Cancellations  While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and subject to a 20% charge.

Refund Policy (100% Customer Satisfaction Guarantee)  We value our customers and want you to be completely satisfied with your purchase. Here is how our refund policy works. FlowerBee stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us at (520) 848-7191 and let us know. We can replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you. There are certain situations where we can refund your purchase as well. Refunds may be granted at the managers discretion. 

Return Policy (100% Customer Satisfaction Guarantee)  Here is how our return policy works. If for any reason you are not completely satisfied with the flower arrangement we design and deliver for you, we will replace that arrangement, with one of equal or greater value, free of charge. Your satisfaction is our primary focus.